Refund and Return Policy



Any products once received will not be eligible for returns or refunds, unless the product received is a different product than what was ordered or the product is broken, damaged, or defective.

To be eligible for a return, your item must be unused, unwashed and in original conditions with tag attached


Products with size attributes (ex. clothing and shoes) are available for exchange in cases of size issues.


Return instructions

To return your product, you should send your product to:

Michael export and import pvt ltd

GV Ayyer Road, Willingdon Island

PIN: :682003, Kochi, Kerala, India

Phone: +91- 6235 402 223

Note: In cases of return or exchange, shipping charges are to be borne by the customer.

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate an exchange, replacement or refund


In the event that a refund is approved, the mode of processing your refund depends on your original payment method. If you have paid by credit, debit card, or internet banking refund will be sent to the respective recipient within 5 to 7 business days


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.


The refund process is dependent on your original payment method. If your payment was made using a credit or debit card or internet banking, the refund will be processed back to the respective bank within 5 to 7 business days. This means that the refund amount should appear in your bank account within that timeframe.

It’s important to note that the actual time it takes for the refund to be reflected in your account may vary depending on the policies and processing times of your bank. Some banks may credit the refund amount sooner, while others may take slightly longer.

If you have any specific concerns or questions regarding the status of your refund, it’s recommended that you reach out to the customer service or support team of the company from which you made the purchase. They will be able to provide you with more specific information regarding the refund process and address any concerns you may have.

Remember to keep track of any communication or reference numbers related to your refund, as it can be helpful in resolving any issues or inquiries that may arise


Q: I want to cancel my order

A: If the product has not been shipped, you may cancel the order (after deduction of payment processing charges, if any). However, once the order has been shipped, any request for cancellation shall incur a two-way return shipping cost, which shall be additionally borne by you.

Q: Once I place an order, can I get the size or color changed?

A: Yes, if your order has not been shipped, you may request a change in size or color without any charges. However, once the order has been shipped, any request for changes shall incur a return and replacement shipping cost, which shall be borne by you and we will not refund it.