Return Policy

Overview

We value our customers and want to ensure a positive shopping experience. Our 5-day Return Policy is designed to help you with returns in a simple and straightforward manner. If you need further assistance, feel free to reach out to us via call or WhatsApp.

Returns

• We only ship within the Indian subcontinent to locations serviceable by our logistics partners.
• Return requests must be initiated within 5 days of receiving your order.
• Once approved, you have 10 days to send the product back to us.
• Refunds will be processed after a Quality Check (QC) to the original payment method or as store credit, per your preference.

Return Methods

Self-Ship

Customers are required to ship the product back to our warehouse at their own cost. Please securely pack the product to prevent damage during transit. The return address is:

Return Eligibility

• The product must be unused, unwashed, and in re-sellable condition.
• All original tags, manuals, and packaging should be intact.
• The packaging should not be damaged, opened, or tampered with.
• A receipt or proof of purchase is required.
• Any promotional items shipped with the purchased item must also be returned.
• The product should be securely packed to prevent damage during transit.

Exclusions

The following products cannot be returned or exchanged:

• Bicycles, Trainers, Wheels, Floor Pumps, Framesets, Forks/Suspensions, Work Stands, Tool Kits, Car Racks, Wetsuits, Nutrition items, Bike Cases/Bags, Sunglasses, Smartwatches, Spokes, Nipples, Pannier Racks, Display Stands, and Small Parts.
• Refurbished items are also not eligible for return.

Return Process

1. Contact us via call or WhatsApp within 5 days of receiving your order to initiate a return request.
2. Once approved, you have 10 days to ship the item back to our warehouse.
3. A Quality Check (QC) will be conducted upon receiving the item. If the product passes QC, we will initiate the refund.
4. If the product fails the QC, it will be sent back to you at your cost.

Return Instructions

Please ensure the item is packed securely to prevent damage during transit, as damaged items may be rejected for return.

Contacting Us

If you have any questions about this Return Policy, please reach out to us:

Phone/WhatsApp: +91 6235402223